HDFC Bank — Automatic one assist activation through loan on credit card

Address: 411028

I have activated a my moneback platinum credit card in around last week and i found that 1299/- rs was debit and i had the other mail which states that i have taken loan of 1299/- rs loan on 1.5% interest for 3 months (Smartemi they call).
Why this service is even started? And how my payment is decided through smartemi?
I dont want this service at all.
I called oneassist they said they will call me in next 48 hours, activation was done keeping customer in dark so why cancellation is taking so much time.
And will cancellation charges will be applied?
My details
Name swapnil warke
Your oneassist relationship number : 2232110
Valid upto : 12/06/2018
Mobile no. : [protected]

To hdfc,
Please dont apply such services by default or with silent note
If cancellation charge is applied that is customers loss. These kind of thing will build some bad reputation
Please revert on this.
Was this information helpful?
No (0)
Yes (0)
HDFC Bank customer support has been notified about the posted complaint.
 
1 Comment

Comments

Dear Swapnil,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, we have cancelled your plan vide service request No. 2090639.

The refund will be processed in bank/card account from which the amount has been debited. It takes 7 to 8 working days for the refund to reflect in your bank/card account.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepika

Team OneAssist

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32756
    Pending
    0
    Resolved
    18408
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information