HDFC Bank — Bad customer service

arpitacaj

from Gadhinglaj, Maharashtra

Mar 16, 2016

Address: Dewas, Madhya Pradesh, 455001

Website: HDFC Bank

Hi Sir/ Madam,

This is regarding the life insurance claim of my brother. I lost him last year in road accident. While closing the account, while enquiry, I got to know that he had accidental life insurance on his platinum debit card. After checking all conditions getting fulfilled, we submitted the required documents to which bank assured to forward it to ERGO office. I enquired for 3-4 months but they said, response is yet to come, later on they said that ERGO office didn't recieved the documents and need to be re submitted, I re submitted the documents at bank but it didnt reach ERGO office again.

I want to complain against the bank in which my brother had account for not processing the claim. If while providing card bank says some policiy then, they should fulfill it too, otherwise they should directly accept that bank is making just false commitments.

Please suggest the way.

Thanks & Regards,
Arpita

Was this information helpful?

No (0)

Yes (0)

HDFC Bank customer support has been notified about the posted complaint.

Related HDFC Bank reviews

View all 32820 HDFC Bank Reviews

Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 17, 2016

Verified Support

Dear Customer,

Request you to write to [protected]@hdfcergo.com who will ensure that your query concerning your insurance is resolved at the earliest.Alternatively, you may contact the customer care of HDFC Ergo at the below mentioned customer care numbers:Toll-free:[protected] from any Mobile and Landline)OR[protected]from any MTNL and BSNL Lines)

-Anay
HDFC Bank Customer Assistance

Arpitacaj1

from Mumbai, Maharashtra

May 24, 2016

I have not received any solution till now. Even HDFC bank Dewas people are not accepting the complaint against the concerned person (Saurabh Porwal, for not forwarding the documents)

Please suggest some way to address the complaint.

Thanks & Regards,
Arpita