[Resolved] HDFC Bank — balance deduction

Rashidha Akbar

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Hi,

I am the holder of hdfc bank. I have an issue with my bank account number[protected]. My account balance was deducted due to dc intl pos txn. I recently purchase through hdfc account debit card with gst amount. This is not fair. There is no such information. Hdfc bank stole my money like a thief. I'm so frustrated when i saw my account minus balance.

Refunddd my money thieves...

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Oct 31, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

HDFC Bank Customer Care's response Dear Customer,

Debit Card usage for withdrawal at International ATMs will attract a charge of Rs 25 per balance inquiry and Rs 125 per cash withdrawal (plus GST). There is a currency conversion markup of 3.5 % on foreign currency transactions carried out on debit cards as Transaction amount + Difference in foreign currency Rate (Its the difference in foreign currency rate on the date of transaction and on the date of settlement {Receipt of claim from acquiring bank}). Charges are applicable for ATM withdrawals and also for POS transaction. The exchange rate used will be the Visa/MasterCard wholesale exchange rate prevailing at the time of transaction. You can also refer the following link on our website for the charges applicable: https://bit.ly/1lVQ3zP.

-Zubin
HDFC Bank Customer Assistance