[Resolved]  HDFC Bank Bank Credit Card — payment done successfully but updated in my credit card account and rolled over again and again

Hi

This is regarding successful bill payment done for 5th month of 2017 (I. E. May 2017) of amount 4771.44 via bill desk is not been reflected on my credit card bill and due to which this paid amount is added in next month bill and till now this amount added and has been increased to a very high amount.

Please help me regarding this issue as got a successfull mail from bill desk that my amount has beenpaid successfully and no failure mail has been sent.

Please help me out from this issue. I have added the mail content that has been sent by bill desk with this mail. I hoping a fair and positive response from your end i am usong this card for many years and always paid bill on time please this is a humble request from my side to chech this as the amount that is carry forwarded is very high.

I am waiting for your positive response over this problem

Thanks and regard
Ranveer singh saini

Card ending number :- 1600
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Mar 17, 2018
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2018
HDFC Bank Customer Care's response
Dear Customer,

We acknowledge receipt of your online payment of Rs. 4, 771.44 and the same has been credited to your card account on June 01, 2017 which is reflect in your June 2017 statement. We observe from our records that, you have used your card account for purchases and debits of Rs. 9, 150.45 in the month of June 2016 and hence the same was added to your statement. We request you to verify your credit card statements for further clarification in this regard.

Anay,
HDFC Customer Service Assistance.
Feb 16, 2018
Updated by Ranveer S S
Hi,

Thanks for your reply. I have checked all my bill but didn't see the amount you have mentioned of Rs. 9, 150.45 in the month of June 2016 in bill pdf file that you have sent me in july for june month.

Please check your details again at your end and let me know.

Thanks and regards
Ranveer Singh
 
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