Hi i am a holder of hdfc regalia first card where i had received priority pass for using lounges across airport terminals which is complimentary for some visits on yearly basis.
As per new policy hdfc says priority pass card should be used in international airports and regalia to be used in domestic airports.
Hdfc is reputed company, selling on a false promise is not a good practice.
I was specifically told by hdfc representative that the lounge visit is free.
They say terms and conditions has been revised and now it is chargeable, why don'y you close the priority card program, let the customer decide if he wants to renew the card with the new terms and conditions
Selling it free first and then charging it is a gimmick. Was this information helpful? |
Request you to write to [protected]@hdfcbank.com along with your complete issue, card details and registered contact details. Please mention Ref ID-TTU[protected] in the subject line for me to track your mail & assist you better.
-Bejoy
HDFC Bank Customer Assistance