HDFC Bank Bank Fastag — wallet money deducted even paid cash-sent multiple follow-ups but no response received

Kasepalli toll plaza agents has issue while scanning fastag and they said my wallet account don't have money and asked me to pay money in cash. Even i confirmed to them that there is enough money in my wallet account and they started arguing with me.

So instead of arguing with them i have paid money to them in cash but after crossing toll plaza i have received message like money has been deducted from my fastag wallet account.

Please find the attached Cash Token slip for your reference and also my RC details and wallet Id.

Wallet I'd:[protected]
Registered Phone Number:[protected]
Vehicle Number:AP39BB6629

Please check and let me know in case of any query.

Regards