HDFC Bank Bank Ltd Cards Division — Credit card closed without intimation and instruction

Address: Kolkata, West Bengal, 700092

Dear sir

I am an ex staff of hdfc bank holding credit card no. [protected]. I had resigned from services june 2015 and was holding this all miles card along with diners card. As per your correspondence and intimation over phone, i was told i cannot hold 2 cards simultaneously being resigned staff, i had accordingly closed down the diners card through instruction and mail long back. Since then, the all miles card has been the sole live card and i was using and making payments for the same on a regular basis.

Now that only recently i have come to know that my all miles card also has been closed at your end recently. I received a sms for intimating the same that this has been done as per my instruction. Please note i had not given any instruction to close the all miles credit card. I can also see from the system that you have exhorbitantly adjusted adhoc charges for preclosure of my referred emis linked to my card without prior intimation to me. I had received one refund from ebay.com amt 3999 recently which also i could not replenish due to your irresponsible action.

Closure of the referred card without intimation has resulted me with huge difficulty and i wonder how can you act so casually without confirming and seeking consent for the same when i have not given such instruction.

I have logged one crm complaint # [protected] on phonebanking and await resolution for activation of my existing card with immediate effect.

Please note i demand immediate callback and explanation for your action as above.

If i do not receive any resolution within 1 day, i will escalate the same to top management and logde md complaint and ombudsman complaint for the same


Please call back and revert immediately within tomorrow and please treat matter as most urgent

Regards
Santanu banerjee
[protected]