[Resolved] HDFC Bank Bank Ltd — credit card: insurance without consent

harish100

from Mumbai, Maharashtra

Aug 29, 2017

Website: hdfcbank.com

I had applied for the upgrade of the diners club rewardz card upgrade to diners club premium card. Bank issued me the card and along with that without my consent they have activated smart pay services and also charged the premium for credit shield insurance which i have never requested. I called the customer care regarding this and they claim that they are not aware how it got activated and they need to check the person who issued card and it is going around without any clarity. I need the issue to be addressed by the consumer helpline as banking is charging me at there wish.

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Oct 5, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2017

HDFC Bank Customer Care's response Dear Customer,

Request you to write at [protected]@hdfcbank.com along with your complete issue, card details and registered contact dtls. Please mention Ref ID- TTU[protected] in the subject line for me to track ur mail & assist you better.

-Bejoy
HDFC Bank Customer Assistance