[Resolved]  HDFC Bank Bank Payzapp — hdfc bank payzapp refund not received

Address: 600053

Hi,

I transferred rs.20, 000 from my axis bank credit card to my friend's payzapp wallet (His mobile number [protected]) on 5th sep 2017. The amount got debited from my credit card however the payzapp showed trnasaction failed and the amount was not credited to his wallet. I checked with axis customer care where they said that the amount got transferred to the vendor and asked me to check with them. I tried calling the payzapp customer care but the number was always busy and unable to reach any representative. Please help me in getting the amount back to either my credit card balance or to my friend's payzap wallet.