HDFC Bank — Behaviour Issue of branch manager

Address: Mansarover Garden New Delhi

Respected sir/madam,

Ihave account by name of angad singh sachdev & mobile [protected].
This os regarding a complaint. I went to the bank on 3rd september to get my cash deposit charges waves off. I went to talk to the branch manager about this who is mr. Harneet singh. He ignored and completely denied to attend me as my account is a classic account and even after requesting to at least look into the charges he denied stating i can only waive it off for preferred and imperial accounts as your account is a lower category account! And very rudely he told me to contact my relationship manager mr. Pawan singh for future issues and not to bother him for anything. I was feeling very embarrassed and sad the way this manager treated me. I have an account here since last 10 years, this has never happened with me ever. Please close my account or else change my home branch. Also make sure there’s an action is taken against this person asap! I will be waiting for the positive response from you!
Thanks & regards