[Resolved] HDFC Bank — blocking of my account without any information

Trapti A. Varshney

from Kolkata, West Bengal

Nov 29, 2017

Address: Faridabad, Haryana, 121005

Dear hdfc team,

Greetings!

I, trapti varshney, am the proprietor of "rm global consulting". I have my current account with hdfc bank since 2014 in faridabad, sector-16 branch. My account is blocked without any information. I have called in branch, i came to know that it is blocked due to non verification of kyc while the which i have getting is 31st of december, 2017.

I would request you to unblock my account otherwish i dont have any option rather than closing this account asap as i am unable to visit branch as i am out of station. I will go to other bank.

So look into this matter and reply asap.

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Jan 2, 2018

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

HDFC Bank Customer Care's response Dear Customer,

As per regulatory requirements, Banks are required to carry out periodic updation of KYC for all there customers. In line with the above, the Bank has been sending intimation at regular intervals requesting you to furnish the KYC details immediately. However, it was observed that your KYC details were not updated even after several reminders, hence the transactions in the account may have been restricted. We request you to comply with the KYC guidelines by visiting your nearest branch along with valid ID and address proof to resume normal operations in your account. Please refer to the following URL for complete details of our Branches: Branch: http://bit.ly/1FVOjPE Assuring you our best services at all times.

-Anay
HDFC Bank Customer Assistance