[Resolved] HDFC Bank — cancel one assist & refund my money

Pmhatre2408

from Mumbai, Maharashtra

Aug 5, 2017

Address: Raigad, Maharashtra, 410101

Hi,

I am a hdfc bank credit card holder. Taken the credit card just 10 days back. The bank/oneassist has auto debited rs. 1299/- from my credit card number ending with 6092 without my concern or any prior intimation on date:01/08/2017. I am not at all interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/- on urgent basis.

Adding to that, it has made into emi with processing charge.
This is completely unethical, why hdfc bank deducted my money without my consent. Please stop this emi also.

Poonam mhatre
[protected]

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Aug 7, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Aug 7, 2017

Dear Customer,

Greetings from OneAssist...!

We deeply regret the inconvenience cause to you. As per your request, we have cancelled your plan vide service request No. 2225584 & the refund will get processed in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards

Sagar

(Team OneAssist)