HDFC Bank — cancellation of one assist membership

Pkmuruges

from Coimbatore, Tamil Nadu

Oct 19, 2017

Address: 641653

Cancellation of one assist membership
I am a hdfc bank credit card holder. The bank has auto debited rs. 1299/- from my credit card number ending with 7695, without my concern on date:15/09/2017. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of rs.1299/-

Name :- murugesh
Mobile no. :- [protected]
Credit card number ending :- 7695

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HDFC Bank customer support has been notified about the posted complaint.

Oct 19, 2017

Updated by Pkmuruges I received a hdfc snapdeal credit card.. I was shocke d to see the amount of rs.1299 was charged and was taken from my account without my permission and my approval th eone assist was activated and the amount of rs.1299 was taken from my card...
The shock was how dare they can take it without my approval and is it he system that without the approval from the customer the bank ca act like the owner...
The card endswit h 7695... Refund the amount and calrify how it was taken without my approval

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 20, 2017

Dear Customer,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Deepali

Team OneAssist