[Resolved] HDFC Bank — cancellation of one assist membership

samanaherwar

from Kanpur, Uttar Pradesh

Nov 10, 2017

Address: Kanpur, Uttar Pradesh, 208001

Website: www.consumercomplaints.in

I am saman aherwar hdfc bank credit card holder. The bank has activated one assist and charged a sum of rs. 1299/- from my credit card number ending with 1135 without my concern on date: 27/10/2017. I am not interested about this service and don't want this membership. So cancel the membership. I am calling the hdfc customer care and visited the bank also regarding this complaint, but there is no responce so please do the needfull and please refund the money soon.

Name :- saman aherwar
Mobile no. :- [protected]
Credit card number ending :-1135

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Dec 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your Card No. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Nov 11, 2017

Updated by samanaherwar The Relatonship Number is 2991312 of the above complaint of One Assist, so please take prompt action to refund the deducted from my Credit Card.
Name :- Saman Aherwar
Mobile No. :- [protected]
Credit Card Number Ending :-1135
Email: [protected]@gmail.com

Nov 11, 2017

Updated by samanaherwar Please ignore this complaint, actually it is wrongly submitted/posted from my Log-in ID, which should be posted from another log-in, but please take prompt action to refund the deducted amount from my credit card and its complaint is already submitted and image of it is also attached.

Relationship No : 2991312
Name :- Saman Aherwar
Mobile No. :- [protected]
Credit Card Number Ending :1135

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Comments

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Nov 13, 2017

Dear Saman,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2550344 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.