[Resolved]  HDFC Bank — Cancellation of One Assist Membership & Unauthorized Credit Card Charges.

Address: HDFC Bank LTD, Plot No. 131 & 132, First Floor, KPHB Colony 6th Phase, Kukatpally, Hyderabad, Hyderabad- 500085. Telangana.

I am a HDFC bank(Kukatpally branch, Hyderabad, Telangana) credit card holder. The bank has auto debited Rs. 1899/- from my credit card without my concern on date:10/11/2020.The amount was debited towards One Assist. I neither subscribed to any of the new plans nor renewed any plan by any means(Call, message or mail). But still with out my knowledge, the amount of Rs1899/- was charged unauthorizedly on my credit card (I did not get any OTP & I did not give any kind of confirmation from my side for the amount to be debited). Firstly, I am not at all interested in this service(One Assist) and don't want this membership any more. So please cancel the membership. Secondly, I request a full refund of debited amount, Rs.1899/-. Please help me with this. (For your info: The mail ID I used for raising this complain is one and the same that is linked with my Card.) . Please let me know if any further info is required, Thanks in advance.