[Resolved] HDFC Bank — cancellation of one assist & refund of money

chandan19811981

from Delhi, Delhi

Oct 24, 2017

Address: Hamirpur, Himachal Pradesh, 177001

I am hdfc bank credit card holder. The bank has auto debited rs 1299/- from my credit card ending with 8335 without my concern on date 23/10/2017. I am not interested as of this service and don't want to this member ship any more. So cancel the membership and refund this debited amount of rs 1299/-

One assist relationship number: 2969441
Name : chandan kumar
Credit card ending 8335
Mobile: [protected]

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Oct 28, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

HDFC Bank Customer Care's response Dear Customer,

We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through mail. Hence, we request you to contact our Phone Banking officers at any of our 24 hour Phone Banking numbers mentioned in the below URL : http://bit.ly/2fEZqtn. We also request you to contact the below mentioned numbers to cancel One Assist Program. India Toll Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in.

-Anay
HDFC Bank Customer Assistance

Oct 24, 2017

Updated by chandan19811981 Please delete my complaint or remove my mobile number as i m receiving calls from hackers and by mistake i give cc number to them so i blocked my credit card

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Comments

Khan Nawaz

from Bengaluru, Karnataka

Oct 24, 2017

Hello Payzap team.
I have transferred the amount 500rs dated 19/10/2017 4:00 pm through Payzap wallet to my ICICI bank transaction shows successful but till now I have not credit to my bank account.
It's almost 5days over.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Oct 25, 2017

Dear Chandan,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2482040 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.