[Resolved] HDFC Bank — Card is temporarily disabled without prior notice

Vika009

from Kolkata, West Bengal

May 18, 2017

Address: Kolkata, West Bengal, 700028

My card is blocked post 5th May.Got a SMS on 5th' May that card is temp disabled in absence of KYC docs.Prior to this i never got any intimation to submit the KYC docs.This has caused severe impact as i am a regular user of CC.They have advised to submit the KYC in a PO box through post/courier and courier is not willing to take the doc for PO box.
I tried to make a complain to the customer care but they refused to treat this as a compliant.

I need to know if i have not been given any oppurtunity to submit the documents, can this not be treated as complaint?

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Jun 20, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 19, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, credit card details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Jun 08, 2017

Updated by Vika009 thanks for your response. My name is Vikash Mehrotra and my contact number is [protected]. My card number is ending with 0629. I was not following up this as i i have put it in grivenance but till date there is no resolution.

The issue is even after sending the KYC documents which was is duly received by your Chennai office on 18th May, my card is still in disabled state. I have provided proof of delivery as well but you guys are taking your own sweet time. The grivenace cell is also of no help as they failed to resolve the issue even after a week of raising this.
Can you please let me know what is the next level of escalation?
Vikash