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HDFC Bank — cash back 5000 not received

Address: HDFC BANK

Sir
I have bought iphone xr and eligible for a cash back of rs 5000, which will be credited to my account between 120 days
The given period is over and i didn’t get any cash back till now
Iam very much disappointed by this action by the bank ..
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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