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HDFC Bank — Cash back not received

I have bought iphone 11 on 23 jan 20 using hdfc bank credit card. Till now i have not received any cash back even after 120 days.
I tried to talk to hdfc credit card customer care but no one is attending the call. I also tried to talk with bank representatives but they are not able to help me. Please do the needful.

Brahm deo mishra
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