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HDFC Bank — Cash back not received

I have purchased iphone 11pro with the offer of 6000 cashback but it’s almost 6 months i haven’t received cashback and i have mailed to customer care still no response at all purchase date is 6/1/20
Mail id is - mohit. [protected]@gmail.com
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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