[Resolved]  HDFC Bank — Cash not dispensed but debited from account

Address: Kolkata, West Bengal, 700135
Website: HDFC, Fund dispute, Urgent complaint.

Hi,
With reference to my fund from end of the June month, which is currently on hold. On the day 30th June, I tried to cash out a sum of Rs.2000/- through an SBI ATM which is the only ATM we have in our surrounding. Unknown of this mishap, I was in need of the cash and I stepped in to this SBI ATM which is nearby the gate of Sapoorji Paloonji housing complex where I live. Everything was fine until I entered the required amount for cash out and like normal the machine prompts processing. But suddenly on the ATM's screen shows up, time out!!! Then I thought it's a waste of time trying to stand there and I walked out of the ATM but suddenly I received a text from HDFC which says Rs.2000.00 was withdrawn using your HDFC Bank Card ending 7502 on[protected]:10:58:11 at SUKHOBRISTI .There were other people who were facing the same issue at that time. None o[censored]s had any idea about what was happening.

Then I ran to a small HDFC branch, which is located in our company​'s premise. When I got there and enquired about the payment, they gave me a number which ends with 6161.

It's been 4 days and still there's no refund for this.

Below are some details that you would like to know:

Debit card no. [protected]

Bank account no.[protected]

Customer Id : 72648509

Date of cash out : 30th June, 10:58am.

ATM : SBI sapoorji, New Town, Action area 3, Kolkata-700135

Please review my account and help me to get the refund asap.

Pranit Tamang

Regards

Contact no. [protected]
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Aug 8, 2017
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 06, 2017
HDFC Bank Customer Care's response
Dear Customer,
We are working on your issue Complaint ID: 1352758, and will get back to you in 7 working days.
-Anay
HDFC Bank Assistance
 
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