[Resolved]  HDFC Bank — cash not received from atm but amount deducted hdfc

Address:2nd Floor, B-92/A, Gali Number - 10, Sashi Garden, Mayur Vihar Phase - 1, 110091

I used my hdfc debit card in axis bank atm located in mayur vihar, sashi garden area 22 sep 2019 time 11.55 am for rupees 2500 rs. The system shown the message for transaction timeout, the amount was deducted but cash was not received.

I raised may complaints to hdfc customer care but they are not replying.

Please help

Narration - eaw-405988xxxxxx9063-dprh1540-delhi
Amount - 2500 rs
Date & time - 22 sep, 2019. About 11:55 am
Atm - axis bank, mayur vihar, sashi garden, delhi, pin: 110091
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Nov 17, 2019
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2019
HDFC Bank Customer Care's response
Dear Customer,

We are working on your concern vide Ref ID:[protected] and will revert to you within 4 working days.

-Nadia
HDFC Bank Customer Assistance
Complaint comments 

Comments

Hi, we request you to liaise with the account holding bank for further assistance. Regards, Team Axis Bank.

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