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HDFC Bank — cashback

I have bought a mobile 3 month ago samsung galaxy s7 edge in 49900..i have an offer of 10000 cashback ..the mobile store member told i will get those money within 90 days...but i have not got that money...the payment that i gave is from icici bank debit card...but there debit machine was HDFC bank...i have copy of that too...i can give you...plase help what should i do...
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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