HDFC Bank — cashback didn't received after 120 days of purchase

I purchased an iphone 11 on 30th jan, 2020 as per the offer there should be a cashback of rs6000 after 120 days of purchase but till now i didn't received any cashback. Please help to get the cashback.

Note:- i purchased the phone by card ending with 7842 which got lost in march 2020 and a new card has been issued. This might be a reason for not receiving the cashback. Kindly look into the issue and help me
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2020
HDFC Bank Customer Care's response
Dear Customer,

I understand the inconvenience. Please click on https://bit.ly/2Lzhyn3 and share the offer details along with the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
Jun 15, 2020
Updated by Kartik8657
Reference number:- 'HBL=[protected]'

 
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