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HDFC Bank — Cashback for iphone 11 not received

I purcahsed iphone 11 on 19/12/19 and i was suppose to recive cashback within 120 days of ending of transaction month. Contacting customer care has been a nightmare. Can you pls guide me on how this can be resolved.
I had huge hopes from HDFC on being a good bank with better customer service. But so far i dont see them delivering on it
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    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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