HDFC Bank — cashback not received

I purchased iphone xr on 24/12/2019 from teleworlds mobiles pvt ltd. Pitampura new delhi 110034. As mentioned by hdfc bank cashback of rs.5000 was promised to be credited in the account of the customer within 120 days from the last date of the transaction month but it is still not credited and the given time is now over. Hope this issue gets resolved and cashback will be credited as soon as possible.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 30, 2020
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.
Apr 30, 2020
Updated by Jayant Rao
There is no category under which I can get my reference number upon opening the link given by the customer support.
Kindly help with the concern throughly.
 
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