[Resolved] HDFC Bank — cashback not received

Gurvinder Singh Preet

from Hyderabad, Telangana

May 14, 2020

Address: Bangalore

I purchased iphone 11 pro in jan 2020 and i was told that i would get a 6k to 9k cashback within 90 to 120 days.
I have tried using the contact us option of hdfc but it does not have a relevant category to raise the complaint.
Even though i submitted it under some category the ticket acknowledgment was not received.
Can someone please look into it and resolve the issue.

Details

Gurvinder singh preet
4854 xxxx xxxx 4260

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Aug 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 15, 2020

HDFC Bank Customer Care's response Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share the offer details with your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Zubin
HDFC Bank Customer Assistance

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Comments

Gurvinder Singh Preet

from Hyderabad, Telangana

May 29, 2020

I am unable to contact customer care on the number you share in the response. And the number which I could reach does not connect me to any human so that I can register my complaint. IVR options given always guide me to website or the chat support which is also of no use.
Can someone call me.