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HDFC Bank — Cashback not received

I purchased an iphone through reliance digital and there was an offer of cashback worth 6000 on hdfc card payment via emi mode. At that point of time the billing person said it usually gets credited within 120 business days. It’s more than 120 days and i have not yet received any cashback.
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    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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