HDFC Bank — Cashback not received

Anjan Das K

Jun 13, 2020

Address: CB-15, Street No - 254, New Town - 700156

This is regarding cashback for an online purchase in amazon using hdfc bank debit card. I have purchased oneplus 7 in amazon using my hdfc debit card on 6th october 2019. There was an cashback offer of ₹2000 for that purchase. But even after 90 days have been passed, cashback hasn’t yet credited to my account. The order details are attached below for your reference.
Please look into it asap, let me know when it will be credited. I have mailed regarding this several times still not received any update.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jun 24, 2020

Verified Support

Dear Customer,

We sincerely apologise for the delay in responding to your query. Your query has been shared with the concerned team for further action. Do note, due to the current COVID-19 situation and to prevent further spread of the virus, we are operating with limited staff. It may take us some time to get back to you. We request your patience and support under these unprecedented circumstances.

-Zubin
HDFC Customer Assistance