HDFC Bank — Cashback not received

I have done a purchase using HDFC credit card and it was mentioned that i will get get cashback of 10% within 90 days of transaction. But i have not received even after 120 days.
Customer care/phone banking people are not available to take complaints. Online portal has all other options to complain on but this topic is not available.
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    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
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    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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