HDFC Bank — Cashback not received for buying IPhone 11 Pro with debit card

HDFC Bank — Cashback not received for buying IPhone 11 Pro with debit card

P Prem Ukkoji Oct 20, 2020

I bought iPhone 11 Pro with HDFC debit card and was supposed to get cashback within 2 months but it’s around 8-9 months but still haven’t received it Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Nov 13, 2020 Updated by Prem Ukkoji Still I haven't received any call from HDFC support regarding the issue.
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HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 20, 2020

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern, offer details. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

Prem Ukkoji's [Complaint's author] reply, Nov 13, 2020

I bought iPhone 11 Pro with HDFC debit card on 12 January 2020. I maid full payment with Debit card.
The invoice said that I'm eligible for Rs. 6000 cashback and it will be credited to my account within 120 days.
But it's 11 months now approximately 330 days and still I haven't received cashback.
When can I expect to get the cashback.
Please call me on 7619153585 mobile number and explain the situation.