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HDFC Bank — cashback not received for purchase of iphone xr from aptronix

I purchased iPhone XR from Aptronix, Bangalore (Phoenix Market city, Whitefield) on 27th December, 2019. The offer was a cashback of Rs. 5000 on HDFC credit cards, within 120 days from the date of purchase. Today is 27th April, 2020. Its been more than 120 days, and I have not received the cashback yet.
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