HDFC Bank — cashback of 5000 not receiving

I have bought my iphone xr with hdfc bank credit card on 7/12/2019. As mentioned by hdfc bank (To receive cashback of 5000 within 120 days from the transactional month end) i haven’t received my cashback till now, it is more than 120 days. I have asked in mobile shopee, they said to check with bank. Hope this issue gets resolved and cashback will be credited as soon as possible.
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HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2020
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance.
May 04, 2020
Updated by Nilesh Jamkhande
Reference Number : ESC00160349 This is the reference number I got when registered online complaint on HDFC's site.
Product Credit Card
Issue: Cashback of 5000/- not received.
 
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