HDFC Bank — cashback of 6000 not issued

I bought an iPhone at an iworld store and payed using my HDFC debit card in full on 2nd December 2019. I was promised 6000 cashback on the 69000 I payed for the iPhone which was to be credited within 120 days of the it's been time but I haven't received the money in my account the card I used was a rupay debit card. I have attached the receipt along with the complaint please see to that issue.
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HDFC Bank customer support has been notified about the posted complaint.
Apr 29, 2020
Updated by Vidhi Joon
My complaint is not resolved
Verified Support
Apr 30, 2020
HDFC Bank Customer Care's response
Dear Customer,

We can help you with that. Please click on https://bit.ly/2Lzhyn3 to submit the offer details along with the complete concern. Please mention reference number TT[protected] for us to promptly respond to you via e-mail.

-Anay
HDFC Bank Customer Assistance.
May 03, 2020
Updated by Vidhi Joon
I have already don't that but there was no reply I can send you screenshots also
May 14, 2020
Updated by Vidhi Joon
Please the customer service is unreachable by all forms now tell me how to receive the cashback
 
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