[Resolved] HDFC Bank — cashback of rs 6000 not credited

Chandeep Sayal

May 6, 2020

Address: new delhi

Hi
I purchased iphone 11 on 6/12/2019 from i digital paschim vihar new delhi.
I was entitled to get 6000rs cashback from hdfc bank within 120 days but its been more than that and it is not credited to my credit card.
This was to be done by hdfc bank and they are not responding through call centre or email which i sent to them
I hope this issue gets resolved and cashback of rs6000 is credited as soon as possible.
Thanks
Chandeep singh

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

May 14, 2020

HDFC Bank Customer Care's response Dear Customer,

We wish to inform that the cashback for eligible transactions will be credited within 30 days after the end of the lockdown period.

-Nadia
HDFC Bank Customer Assistance

Verified Support

May 16, 2020

HDFC Bank Customer Care's response Dear Customer,

Due to the prescribed protocols to curb the spread of COVID19, we are operating with limited staff for customer service. There may be therefore be some delay in responding to your queries and complaints via PhoneBanking, email support and social media channels. We would like to clarify that for eligible customers post lockdown period, the cash back will be credited in 30 working days. We request your patience and support under these unprecedented circumstances.

-Nadia
HDFC Bank Customer Assistance.