[Resolved] HDFC Bank — change of address request and reissue of credit card

kiran7045

from Bengaluru, Karnataka

Address:

560036

Hello all,
My credit card is going to expire in nov-2019, however i submitted twice for change of address request in hdfc bank, but address is not changed and they are not ready to reissue my expired credit card. I do have personal account in hdfc bank with updated address. I hate this credit card team that they don't understand english whenever i write this issue and never they got in touch with me, please let me know if you can update my address or should i close the credit card.
I would expect a call with a proper response for this issue.
Thank you
Kiran
Registered email id:- [protected]@gmail.com
Complaint reference id :- [protected]

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Dec 26, 2019

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2019

HDFC Bank Customer Care's response Dear Customer,

With regard to your query on credit card please feel free to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. http://bit.ly/2Yr4iXx

-Nadia
HDFC Bank Customer Assistance