HDFC Bank — Charge

Address: Hdfc bank cox Town branch bangalore

I have a personal LOAN with hdfc bank, in the month of November the EMI got bounced but somehow i managed to pay the emi on the same day which is 7th day of the month. But they already took all the charges. And on December emi i paid my emi through PAYTM on 27th of November, emi amount is 4348 rupees, but for the month of December the become less the actual amount was 3888 rs. But i paid excess amount. emi got the emi on time, but this time also they charges me 590 rupees for bounce charges. But they not refunding my excess amount which i paid. And now they charged twice 236 rtn charges without any information. When I tried to call their CUSTOMER service agent, very rarely they rcv the call, it's just a time waste, they simply transfer the CALL TO LOAN department, i dnt get any response and after 15min call will get disconnect automatically. After that I went to my home branch, there also this foolish people they dnt know anything, simply they told me to go to head office where they handle all the LOAN related queries. This ### bad services providing by hdfc. They are just looting CUSTOMERs money without any information, that is how this company gaining their profit.
Horrible services.