HDFC Bank — chargeback

HDFC Bank — chargeback

D deytarun from Delhi, Delhi Aug 7, 2019

I raised a chargeback to HDFC bank for a credit card transaction dated: 7th July 2019 of Rs. 52000.00 HDFC given a reference no for: [protected] for inquiry. Merchant confirmed by email that they will provide go ahead on chargeback once received the same from bank for reversal of my money, I have forwarded merchant confirmation to HDFC bank also. Inspite of repeated follow up with HDFC, merchant did not get the chargeback notification yet. Further as per standard procedure, I did not get temporary credit which was supposed to transfer to me. Kindly expedite the procedure . +2 photos Was this information helpful? No (0) Yes (0)
HDFC Bank customer support has been notified about the posted complaint. Verified Support Aug 08, 2019 HDFC Bank Customer Care's response "Dear Customer, We observe that we have responded to your e-mail on August 08 2019, 02:44 PM. For further clarification we request you to reply to the e-mail received. The reference number for this interaction is[protected]. -Anay HDFC Bank Customer Assistance" Aug 12, 2019 Updated by deytarun Sir, This is in reference to your email dated 8th Aug 2019, wherein you have mentioned that merchant bank has 45 days time frame to respond. You did not mention anything about temporary credit. Futher when merchant has already confirmed by email (which already forwarded to you), to accept the chargeback for revarsal of money, why still 45days time frame is required. You may forward merchant confirmation email to merchant bank to expedite the process. Kindly support me to expedite the process. Regards Tarun Dey Aug 28, 2019 Updated by deytarun Dear Sir, A temporary credit was not transferred to my card till date against the dispute transaction inspite of my several email. Please do the needful without further delay. Aug 29, 2019 Updated by deytarun No action has been taken up by HDFC inspite of my repeated reminder. Kindly do the needful without further delay. Regards Sep 02, 2019 Updated by deytarun Event after sharing the email confirmation of merchant that merchant already provided their acceptance on chargeback, HDFC bank is not returning my money.
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