I purchased a product on nocost emi from flipkart on 5 jan 2023 but canceled it on 11 jan 2023. Flipkart has refunded the amount and provided the reference number[protected].
Later i checked the linked emi and got to know that the loan is still active with account number[protected].
However, i got the refund but the emi was still active so i asked to refund the processing fee and related gst on which they told to precolse the active loan which i did and see there will be no additional closing fee.
But looking at the overall statement for 3 months, i got to know that i've been charged an extra rs.2677.60.
I want to know why i'd been charged with this if i canceled the product and closed the loan.
Canceling the product means i won't be charged with anything and i'll get a full refund.
Giving me a refund of the original amount and still not closing the loan is not my choice.
Someone should have told me that the loan should be closed immediately or within 7 days because normally a customer checks his statement when it's ready, and not in every 7 days.
I will not pay this extra charge of rs.2677.60 without my consent or any guidelines.
Please look into the matter and provide me with all the additional money i've been charged including the processing fee and gst.
I want this amount to be settled.
All the statements related to this emi loan for 3 months (Jan, feb, march) i've arranged.
Name: manish kumar
Card no: 4341 55xx xxxx 5237
Phone number: [protected]
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