[Resolved] HDFC Bank — charged for lounge access and change policies with customer communication

Nagendra Tank

from Delhi, Delhi

Oct 12, 2017

Address: Bangalore, Karnataka, 560103

Hi,

I am facing same issue as below person faced which mentioned in below thread.

https://www.consumercomplaints.in/hdfc-bank-credit-card-additional-bill-item-for...⇄

I checked my whole inbox and didn't find any prior communication to me regarding policy change. So i am not liable to pay any amount to hdfc. Its 3 transaction which is charged to my credit card without my authentication and all. If lounge access in domestic is chargeable with priority pass on domestic terminal then they should asked to swipe card at the same time. How hdfc can authorise these transaction without my consent. Its illegal and fraud.

Hdfc customer care is useless they asked me to check with priority pass and i did a isd call for this and priority pass clearly denied because they don't have authorisation for charges and all.

Attached :- mail from priority pass which i received.

Contact number - [protected]
Name - nagendra tank

+1 photos

Was this information helpful?

No (0)

Yes (0)

Nov 12, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Oct 12, 2017

Updated by Nagendra Tank In title read as Without any communication.

Verified Support

Oct 12, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete concern, card no. and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Anay
HDFC Bank Customer Assistance

Oct 16, 2017

Updated by Nagendra Tank No Response from [protected]@hdfcbank.com. Worst service from HDFC my relationship manager assured me callback around 4 days back and still i am waiting for their call.