HDFC Bank — charged renewal fees for a free credit card

Address: Chennai

I have been charged rs. 1180 in my credit card for a renewal fee. This is the card which was sent to me after i received a call from hdfc bank. I was told that the card was free with absolutely no fee whatsoever. I asked again and again if there were any conditions and i was told there was no fee since i had a salary account with a company that was associated with hdfc bank.

This card was sent to me as an upgrade to an existing credit card that i had which was actually free and i had been using for a couple of years.

One day i received a call from hdfc bank that they'd send me an upgraded card and there'd be no charges as usual, as an offer for those with salary accounts.

Now i have been charged rs. 1180.

I have sent 4 emails, filed on complaint form, sent messages on twitter but no reply at all. The bill is due tomorrow.