I am maintaining a salary account at hdfc bank, branch marathahalli juntion. On dated jan 2015, i have deposited rs. 30 lthousand at hdfc bank ramgarh (Jharkhand) branch (Nearest to my home and as i was told that there will be no extra charges for depositing cash at non-home branch while maintaining salary accounts). Now, when i checked my account statement i could see that charge of rs 172.50 is deducted from my account towards the transaction without any prior intimation. And, when i checked with the customer care they are saying charges are applicable as inr 5 per inr 1000 excluding st and other taxes but (This should be not the case with salary account as per the statement given by hdfc executive and previous experiences with other banks). There was no intimation by the person sitting over the cash counter as well about the charges otherwise i would not have deposited there. This is like looting customers by misguiding them while opening an account, substandard employees in their branches who are not even trained to inform customers about such charges and deduct customer amount without any prior intimation. Hdfc bank customer care service is also pathetic i had to call 2-3 times and seems executive over the call forget about it after putting the call on hold i. E. Very long hold time to respond.
Sanjay kumar
Sanjay. [protected]@gmail.com Was this information helpful? | 
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