[Resolved] HDFC Bank — Charges not disclosed

sana573

from Delhi, Delhi

May 1, 2016

Address: New Delhi, Delhi, 110092

Website: hdfc.com

Hello,

Greetings for the day!

I am writing you today to report and escalate multiple charges levied on my credit card billed statement for the month of April, 2016 that was not informed to me.

I am an active credit card user of your esteem bank for 6+ years and have been truly happy with the services your guys provide for the credit cards.

This time it was an unpleasant experience when I saw some unknown and unexplained alien charges on my account. I called in your bank to know if there is any extra charge for the cash withdrawals using the credit card. I was made assured that there is no "additional" charge for cash transactions and it's free of charge for you. But when I saw my bill this month, I was shocked because I was charged Rs.300 for each Rs.10000 withdrawn. In addition to this, I was charged with something Rs.1110 as finance charges.

I am sorry to say but this is not the way to carry on the business. The representatives are always helpful but this bitter experience has caused me immense trouble. I have been laid off from work for a month due to some medical issues and you guys billed me with something which I was not informed of. This is making me to take my business somewhere else from your bank.

I have been a happy user of HDFC credit card until this happened. If this matter is not resolved, I will be forced to take my business somewhere else and the organization I work for(Concentrix), will also be forced to remove tie ups with your bank. I won't hesitate to report this to the social media as well about the lies told to the customers and billing them with hefty unknown charges.

I request you to please look into this matter and kindly refund the charges for me which were not informed to me at the time I called in to enquire about it. This is a huge inconvenience. I hope you guys would understand.

Looking forward for your support.

Regards
Sana M. Noorul
Ph no. +[protected]
Credit card number: [protected]

Was this information helpful?

No (0)

Yes (0)

May 1, 2016

Complaint marked as Resolved

I emailed them and their reply was: charges are valid and you will have to pay. that's it. not resolved

HDFC Bank customer support has been notified about the posted complaint.

Related HDFC Bank reviews

View all 32819 HDFC Bank Reviews

Comments

sana573

from Delhi, Delhi

May 1, 2016

they didn't do anything except telling me: PAY THIS!!! Caused immense trouble. I have reported them with the RBI now.

Kots05

from Mumbai, Maharashtra

May 2, 2016

I already have an on going Loan with hdfc and they called me after three months for a top up and I was ok with it.. gave all the documents required and have never failed in returning the emi's.. yet the credit manager declined my Loan because he was in a bad mood that's it
This was the reply I got please help and look into it for me

HDFC Bank Customer Care

from Mumbai, Maharashtra

May 4, 2016

Verified Support

Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance

sana573

from Delhi, Delhi

May 4, 2016

it was resolved but there is another scam now.i am going to file a f.i.r. someone called me claiming they r from hdfc bank and they r gonna credit my acct.ibstead they debited my acct for 4000 rs. that was done from my kotak bank account. good job hdfc guys!!!