HDFC Bank — charging first year membership fees of hdfc bank regalia first credit card

My complaint no."hbl=[protected]"

I was approached by one of credit card selling team member from mumbai of hdfc bank explaining terms and conditions of regalia first credit card. As per explanation given by him, first year membership fees will be waived off if the card holder during first 3 months of issuance has minimum 4 transactions amounting to rs. 500 each.

After issuance of card dated 03/01/2020, i again received a call from hdfc bank inquiring for receipt of credit card. Over the call, i again confirmed the above mentioned points and he told me exactly the same thing as the earlier selling member has briefed me. If they have a system of recordable line, they can cross check it from recorded calls on my no. [protected].

After all these confirmations and briefing, i could not able to ascertain that how am i billed with this first year membership fees amounting to rs.1, 180/- when i followed all the terms and conditions? I also attached details of charges and status of payments in below attachment.

I also lodged complaint on customerservices. [protected]@hdfcbank.com but did not received any response even when my due date of payment is 06/06/2020.in my opinion this is case of mis-selling and due to this customer should not suffer.

It needs to be waived off as soon as possible before due date of bill. Please help to resolve the same.
My mail id: akashmalviya. [protected]@gmail.com.
My complaint no.:"hbl=[protected]" on hdfc mail.
I'm not sharing my card no. Or a/c no. On this platform.
Please contact on my mail if require any further information.

Ca akash malviya