[Resolved] HDFC Bank — Charging fuel surcharge even after govt announces no surcharge

Harsha B.N.

from Bengaluru, Karnataka

Jun 14, 2017

Address: Bangalore, Karnataka, 560072

Hdfc bank is still charging fuel surcharge at petrol pumps for transacting using the debit card. This is in opposition with the rules made by govt where it was clarified that no fuel surcharge should be charged when using credit or debit card. Reason for this is not swiping with the hdfc machine when paying with debit card. This is ridiculous. Do they expect me to carry a hdfc swiping machine with me???

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Jul 17, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your account and charges details and registered contact details to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance