[Resolved]  HDFC Bank — cheated ! hdfc classic assure plus

Address: 638002

My husband opted classic assure plus plan in jan 2016.

Policy number: 18132977

Client id: 97542416

Sum assured: 2, 43, 426

Policy term: 10 years

Paying term: 7 years

So far i paid two yearly premiums. When i went into the policy document, details provided by your hdfc life executive was totally different from the document provided.

Executive told, at the time of maturity, you will receive between 6, 09, 781 (4% interest rate) and 6, 88, 894 (8% interest rate). Let me share the calculation provided by him

Executive told below are guaranteed benefits,

Revisionary bonus: 3% for 7 years

243426 % 3 = 7302.78

7302.78 * 7 years = 51119.46

Guaranty bonus: 8% for 10 years

243426 % 8 = 19474.08

19474.08 * 10 years = 194740.8

Terminal bonus: 2% for 10 years

243426 % 2 = 4868.52

4868.52 * 10 years = 48685.2

Total guaranteed benefits= 51119.46 + 194740.8 + 48685.2 = 294545.46

Non-guaranteed benefits were between 4% and 8%

4% = 71811

8% = 150924

Total benefits at the maturity is sum assured + guaranteed benefits + nonguaranteed benefits

4% = 243426 + 294545.46 + 71811 = 609782.46

8% = 243426 + 294545.46 + 150924 = 688895.46

But when i checked same with helpline member they were saying we ll not receive 6lakh + amount during maturity.

I have raised lot of complaints @service and havn't got any clear clarification.

My simple question : what will be my maturity amount???
Was this information helpful?
No (0)
Yes (0)
Dec 3, 2017
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2017
HDFC Life Customer Care's response
Hi, please note that our response has been emailed to the customer and the same is once again being looked into by us. Further, the response will be shared ASAP.
Nov 01, 2017
Updated by Kavitha Sadasivam
Hi, We didn't received any proper response from your team. Even i mailed to escalation1 address .I didn't received required information from your team.

My simple question : what will be my maturity amount???

Why your representatives are cheating customers with wrong information.Even after making complaints on representative there is no proper response from HDFC too.We lost our hope on your company .
Verified Support
Nov 02, 2017
HDFC Life Customer Care's response
Hi, as stated, you will be replied by us again.
 
1 Comment

Comments

Hi, We didn't received any proper response from your team. Even i mailed to escalation1 address .I didn't received required information from your team.

My simple question : what will be my maturity amount???

Why your representatives are cheating customers with wrong information.Even after making complaints on representative there is no proper response from HDFC too.We lost our hope on your company .

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HDFC Bank
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    58%
    Complaints
    32756
    Pending
    0
    Resolved
    18408
    HDFC Bank Phone
    +91 22 6160 6161
    +91 22 2498 8484
    HDFC Bank Address
    Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
    View all HDFC Bank contact information