[Resolved] HDFC Bank — cheque bouncing

d n s anand

from Nandyal, Andhra Pradesh

Sep 14, 2017

Address: 533105

I paid premium for policies for lic, hdfc, and kotak life in the form of cheque numbers 194969, 194968, 194967. All cheques are bounced even though i have sufficient funds in my sb account. This is happened twice for all the above cheques and an amount of 3540 rupees deducted from my account as penalty. From hdfc bank i came to know that the reason for bouncing is amount in protective crossing incorrect, which was not able to understand. Even the bank also not able to explain this. Is there any guide line for filling the cheque? Any bank is guiding the customer in this? Once the cheque was dishonored, how the penalty deducted twice? Who is responsible for my loss?

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Oct 17, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2017

HDFC Bank Customer Care's response Dear Customer,

I request you to share your complete issue, account details, cheque details and registered contact details to [protected]@hdfcbank.com with ref ID-TTU[protected] in the subject line. Will assist you better.

-Bejoy
HDFC Bank Customer Assistance

Sep 15, 2017

Updated by d n s anand I already submitted the details in my complaint. Attached relevant photos also. My question is why my cheque was bounced for silly reasons even though I have sufficient funds in my SB account. Why it was bounced twice causing double penalty for single cheque. Who is answerable to this?