[Resolved]  HDFC Bank — cibil score - amt written off for my credit card even if the payment was made and account settled

Hi

As per my cibil report, there is written off amount against my hdfc credit card. Complete settlement was done against the account by me and i was said that accounts are closed, however my cibil still reflects written off and payment due till date. Ideally cibil status should have been "nil" against the card. I also hold hdfc bank account more than 10 years.

What should i do & whom to contact for this issue?
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Aug 7, 2021
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jul 11, 2020
HDFC Bank Customer Care's response
Dear Customer,

We request you to refer to the below link and write to us on the queries with the recent copy of the CIBIL report to enable us to assist you. https://bit.ly/2Y1UXVf

-Zubin
HDFC Bank Customer Assistance
 
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