[Resolved] HDFC Bank — claim reimbursement delayed since last 8 months

[Resolved] HDFC Bank — claim reimbursement delayed since last 8 months

S SureshP70 from Delhi, Delhi Aug 18, 2017

I am doing consistent followup with hdfc support [protected]@hdfclife.com (Email subject: 'hdfcsl=[protected]' policy no.[protected] for releasing claim amount of the already matured policy (Matured in jan-17). Since then i am doing followup to get the claim amount released. Support is dumb (Most of the time), post writing several emails, said that they released the claim amount around in march-17 (They gave me date and neft success). However, i didn't received the amount. Post too many followup emails, and after i sharing my account statement (Of hdfc bank), they realized the mistake and agreed that the money is not yet released! Post re-submitting beneficiary bank account details the whole process started again. Then i got confirmation that payment will be released in 10 working days (This happened in july-17 end). Today (18 aug 17) after several followups, they are now asking aadhar and pan details!!! I sent them today that too. Guys don't go with any policy with this dumb company. Was this information helpful? No (0) Yes (0)
Oct 3, 2017 Complaint marked as Resolved HDFC Life customer support has been notified about the posted complaint. Verified Support Aug 19, 2017 HDFC Life Customer Care's response Hi, inconvenience caused to you is regretted! I will have a look into the details of your issue and would definitely assist you in getting your concerns addressed ASAP. -- Manish. Verified Support Aug 31, 2017 HDFC Life Customer Care's response Hi Suresh, I apologize for the delay caused in replying to you with an update. I wish to inform you that the maturity amount would be released by us in next 5-6 working days. Previously, the amount was processed by us erroneously into the incorrect account for which the necessary corrections have now been made by us. I confirm to you that the payout amount would be released by us in next 5-6 working days. - Manish.
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Comments

Govind Kumar sonkar

from Kolkata, West Bengal

Aug 21, 2017

Dear sir I called to your customer care executive approximately 10:40 a m of 13/08/2017 for the assistance in regarding of the information of your term plan but the executive behaved very rudely and disconnected my call.I m shocked at the behaviour of agent of a reputed company

HDFC Life Customer Care's response, Aug 22, 2017

Hi Govind, you may write your request for new term plan to [email protected] along with your contact details. You would be replied by sharing the required details about the available term plan with us. Also, do mention the contact no. on which you had called to enquire about the new term plan for us to act on it.