I am a very old customer of hdfc bank credit card.
Recently, for the last 20 days, i have been continually being harassed by your collection team unnecessarily. I am sorry to say but the collection team is not only very unprofessional but seems uneducated as also very ill mannered. They don't have manners how to speak to client. They use filthy languages.
If you see from my records that i have been paying all my dues well on time and have never been a defaulter. There was no payment overdue even by single day.
The last 20 days have been very torturous as i would get calls from this collection department every time, be it morning, evening, night, whether i am driving, eating they just do not have any courtesy to talk. Even if i would confirm them the payment has done they will call again from another number. Each and every time i have to explain everyone.
Even after confirming that my due date is on 29th sept 2020 and i will make the payment, they will call again and again. Because of their unnecessary calls and very unprofessional reach i had blocked most of the numbers. Today they sent a collection executive personally at home. I showed him the confirmation from hdfc that they payment has been received. Still they called me again from another number [protected].
Ideally the collection department shall call only when the payment has been overdue.in my case neither payment was overdue nor i was late in making the payment.
The true caller showed this number as "suman". The lady was so abusive and was using foul language like "inteney dineo se ullu bana rahi hai"... "pagal banka key rakha hai tuney", khud ko kya samajh rahi hai tu","dekh abhi baat karti hun deepak se","deepak ko batati hun"."deepak is my husband and the way she used my husband's name was not acceptable at all.
Why have you kept such people who harass people so much so that i feel how can i hear all this?
I have been mentally harassed and feeling depressed.
I would request you to kindly take strict action against such employees who bring the bad name to a company like hdfc.
In such situation, i cant carry on with my credit card and request you to please close my card immediately.
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